WhatsApp lines connector for HighLevel
Your WhatsApp lines, in the CRM inbox.
Every number with its own name. Your team replies from HighLevel and the customer keeps texting the same WhatsApp as always.
The real HighLevel inbox with three lines connected. The L2 next to the avatar is the line Mariana wrote to.
01 — Lines
Three numbers, three lines, one inbox.
A switchboard routes calls from several lines to one board. This does the same with your WhatsApp numbers.
The panel inside the CRM: number, line name and status. Each phone is linked from here with a QR code.
- One number is one line.
- Every WhatsApp you connect shows up in HighLevel as its own channel, named however you want: Sales, Claims, Reception.
- The agent picks nothing.
- The conversation composer is already set to the line the customer wrote to. The reply goes out through that same number.
- One view per team.
- Every contact gets tagged with its line. With that tag you build an inbox view for Sales, another for Billing, no mixing.
02 — Plug
This is how a message travels.
The customer texts the usual number.
From their regular WhatsApp. Nothing to install, nothing changes.
The message comes in through its line.
The connector knows which number it hit and plugs it into the channel with that name.
It shows up in Conversations.
With the contact, the history and the line icon. Photos, voice notes and documents included.
The reply goes out through the same number.
And the CRM marks it delivered and read, just like on the phone.
Team inbox
RCRoberto Cadena
TodayTeam inbox
RCRoberto Cadena
TodayTeam inbox
MLMariana López
TodayTeam inbox
MLMariana López
Today03 — Inbox
It is the same HighLevel inbox as always.
The only new thing is the letter next to the avatar. Nobody has to learn another screen.
- 1The line icon, in the list and on every message.
- 2One thread per contact, even if they text two lines.
- 3The composer already on the right line. Below, all three to switch by hand.
The composer menu, exactly as HighLevel shows it: the native channels and your lines, with the conversation's one already ticked.
04 — Operators
Businesses that answer more than one WhatsApp.
If your business has two or three phones buzzing in different hands, this is for you.
05 — Rate
One rate per line, and that is it.
No tiers, no message caps. You pay per number you connect and the rest is included.
- Unlimited messages, text and files.
- You keep your number and your history.
- Seven-day trial with everything on.
- No lock-in: it adjusts as you connect or disconnect.
Paid by card from the Plan tab inside the panel. Stripe receipt on every charge.
06 — Manual
Before you connect the first line.
- Do I lose my number or my history?
- No. The phone is linked as one more device with a QR code, just like WhatsApp Web. It keeps working on the handset and keeps its chats.
- Do I need Meta's official API?
- No. It works with the regular WhatsApp or WhatsApp Business already on the phone, with no templates or business verification.
- How many lines can I connect?
- As many as you need. Each costs the same and shows up in the inbox with its own name and icon.
- What if a customer texts two lines?
- It is one contact with one conversation. Each message carries the icon of the line it came through, and the reply goes out that way.
- What if a number disconnects?
- The panel flags it in red and you get an email. Scan the QR again and messages keep coming in.
- Can I send from my automations?
- Yes. Each number has its own API key to send messages from n8n, Make or any system of yours, and they get logged in the conversation.
- Can I connect a brand-new number and start sending right away?
- Better not. A freshly registered number needs warming up: a few days of normal conversations, replying to whoever writes, before sending in volume. WhatsApp blocks numbers that start out blasting.
- What behaviour can cost me the number?
- Bulk lists, the same text to hundreds of contacts, messaging people who never gave you their number. The connector neither prevents nor reverses it: the number is yours and WhatsApp sets the rules.
